Privacy Policy

Zenvate, registered business under SS Biz Consultancy Pty Ltd, ("Zenvate", "we", "us", "our") is committed to protecting your privacy and handling personal information responsibly and transparently. This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website or engage with our services.

We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 1. Personal Information We Collect

We may collect personal information including, but not limited to:

• Name
• Email address
• Phone number
• Organisation name
• Job title
• Enquiry details or messages you submit
• Website usage data such as IP address, browser type, pages visited, and referral source

Personal information is collected only where reasonably necessary for our business activities.

 2. How We Collect Personal Information

We collect personal information when you:

• Submit a contact or enquiry form on our website
• Complete a Google Ads lead form
• Contact us directly via email or phone
• Interact with our website through cookies or analytics tools

3. Purpose of Collection

We collect and use personal information for the following purposes:

• Responding to enquiries and contact requests
• Providing consulting, advisory, and technology services
• Communicating about our services, insights, or events
• Improving website performance and user experience
• Meeting legal and regulatory obligations

We do not sell personal information.

 4. Google Ads and Third-Party Services

We use Google Ads lead forms and website analytics tools such as Google Analytics.

Information submitted via Google Ads lead forms is used solely to respond to your enquiry and provide relevant information about our services.

These services may collect data in accordance with their own privacy policies. We encourage you to review Google’s privacy policy separately.

 5. Disclosure of Personal Information

We may disclose personal information to:

• Service providers and professional advisers who assist in our operations
• Technology partners involved in delivering our services
• Regulatory or legal authorities where required by law

Where information is disclosed to third parties, reasonable steps are taken to ensure appropriate privacy and security controls are in place.

 6. Overseas Disclosure

Some service providers or technology platforms we use may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with Australian privacy standards.

 7. Data Security

We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

However, no method of transmission over the internet is completely secure.

 8. Cookies and Analytics

Our website may use cookies and similar technologies to:

• Analyse website traffic and usage patterns
• Improve website functionality and performance

You may disable cookies through your browser settings, though some website features may not function as intended.

 9. Access and Correction

You may request access to, or correction of, the personal information we hold about you by contacting us using the details below. We will respond within a reasonable timeframe.

 10. Complaints

If you believe we have breached the Australian Privacy Principles, you may contact us to lodge a complaint. We will investigate and respond promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

 11. Contact Details

Zenvate (registered business of  SS Biz Consultancy Pty Ltd)

Website: https://www.zenvate.com.au

Email: info@zenvate.com.au

 12. Updates to This Policy

This Privacy Policy may be updated from time to time. The latest version will always be published on our website.